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Designation Toolbox

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This section was designed to help healthcare organizations currently engaged in the designation process, as well as organizations that are about to initiate this process.
 
These tools and services are part of the continuing designation support and assessment provided to Champlain and South-Eastern agencies.

Starting Point
 
We support healthcare agencies throughout their journey toward designation.
 
This personalized support can help you develop your designation plan and determine whether it meets the designation criteria. Our goal is to help you prepare your application in order to become an authorized French-language health service provider in Ontario.
 
You should read this section if:
 
  • You are starting the designation process as an identified organization.  
  • You are preparing your statement of compliance as a designated organization, as required by the Ministry of Health and Long-Term Care.
  • You are preparing to meet the local conditions set out in your accountability agreement with the Champlain LHIN or the South East LHIN.
  • You are interested in the active offer of French-language health services.
 
We invite you to contact a member of our planning team to discuss your process.


Criteria and Compliance
 
To be granted the designated organization status, agencies must meet five designation criteria set out by the Ontario Office of Francophone Affairs.

These criteria (or expected outcomes) were updated by the OFA in 2013.
 
We have integrated the revised criteria into our organizational practices in order to better support you in your efforts to improve French-language health services.

Designation criteria under the French-language Services Act
 
1. The agency must offer quality services in French on a permanent basis, which is ensured by employees with the requisite French language skills.
2. Access to services must be guaranteed and follow the principle of an active offer.
3. Provisions for effective representation of Francophones on the board of directors and its committees are included in the administrative by-laws and must reflect the proportion of the Francophone population within the community served.
4. The senior management team must have an effective representation of Francophones.
5. The board of directors and the senior management team must be accountable with respect to the quality of French language services.



Here are some concrete ways for your agency to meet these criteria.
 
The agency must offer quality services in French on a permanent basis, which is ensured by employees with the requisite French language skills.

This may include the following :
  • Planning for provision of direct services  to Francophone clients
  • Offering French-language services according to applicable service standards
  • Assessing the language skills of employees in specified positions
 
Access to services must be guaranteed and follow the principle of an active offer.
 
This may include the following :
 
  • Fostering understanding and adoption of the principle of active offer within the organization.
  • Incorporating the French-language services dimension into operational management and planning systems
 
Provisions for effective representation of Francophones on the board of directors and its committees are included in the administrative by-laws and must reflect the proportion of the Francophone population within the community served.
 
This may include the following :
 
  • Ensuring Francophone representation on the Board of Directors
  • Ensuring Francophone participation on committees, as well as on community engagement or interaction bodies
 
The senior management team must have an effective representation of Francophones.
 
This may include the following :
 
  • Ensuring that there is Francophone representation on the senior management team
  • Enhancing management information regarding French-language services
  • Providing a progress report on senior and middle management’s language skills
 
For more information about these compliance measures, contact a member of the Réseau planning team.
 
 
Designation 101: The Guide
 
The Designation Guide (available in French and English) is a reference document designed to help managers and French-language health services stakeholders within healthcare agencies in Eastern and South Eastern Ontario.
 
The purpose of this Guide is to provide background information and improve understanding of the designation process.  It is designed to help you initiate – or pursue – the improvement of French-language health services within your organization. This document is also useful if you are searching for designation benchmarks or if you are interested in the active offer of French-language services.

 
Management Support
 
The designation process involves many levels within an organization.
 
Réseau staff are available to support you every step of the way, including presenting your Board or leadership team with background information on designation and its impact on your agency.
 
Action Plan
 
The Action Plan was created to help you and your organization launch your designation process or revise your designation plan.
 
This tool will help you prepare the designation plan which is needed in your request to the Ministry of Health and Long-Term Care for status as a designated agency.
 
The Action Plan template is provided as an Excel spreadsheet and includes a number of innovations:
 
  • Dynamic and open-ended, it enables you to monitor in real time your progress and degree of readiness with regards to your designation plan.
  • Its information automation features facilitate teamwork and enable easier analysis or manipulation of data.
  • It integrates all the information needed to structure the offer of French-language services.
  • It facilitates collaboration with the Réseau throughout the designation process.
 
The tool was released by the Réseau in the South East region in 2015. It is currently in use and continues to be upgraded to better meet your needs.
 
To obtain a copy of the tool, contact our planning team.